Privacy Policy

1. Introduction

24CHARGE CO., LTD. ("we", "us", or "our") operates the 24Charge mobile application and website (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register or use our Service, we may collect:

• Name and contact information (email address, phone number)
• Payment information (credit/debit card details processed securely through our payment providers)
• Account credentials
• Profile information

2.2 Usage Information

We automatically collect:

• Device information (device type, operating system, unique device identifiers)
• Location data (to help you find nearby stations)
• Usage data (rental history, app interactions)
• Log data (IP address, access times, pages viewed)

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Send promotional communications (with your consent)

4. Information Sharing

We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf (payment processing, data analysis, customer service)
• Business Partners: Station location partners for service delivery
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your information but cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent at any time

8. Location Services

Our app uses location services to show you nearby 24Charge stations. You can disable location services in your device settings, but this may limit some features of the Service.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: